VR Optician

Terms and Conditions

General Terms and Conditions

Our place of business is Germany, i.e., German jurisdiction applies. Our official language is German. The following General Terms of Services in English are provided for convenience. In cases of doubt, the German General Terms of Service apply, which can be found here.

Seller / We are:

TwoSight GmbH, Schindmaaser Weg 17, 08371 Glauchau, Germany Ust-IdNr. DE329152023

§ 1 Seller and Validity of the general conditions

Our General Terms and Conditions that you agree with when placing an order, are legally binding, even when accessed from outside the Federal Republic of Germany. Our distribution (offers, products and services) are all based exclusively on this General Terms and Conditions. Derived Terms and Conditions do not apply. Our communication is exclusively in German.

§ 2 Conclusion of contract

Putting products into the cart is not binding. Before placing you order, you can update it anytime. The contract becomes effective as soon as you confirm the payment on our payment gateway PayPal.

A registration is not necessary to be able to place an order. Order confirmations are sent by email. It is not possible to access previous orders online. You can find this General Terms and Conditions at this page at any time.

All our prices are non-binding and subject to change. All prices contain the statutory value added tax and other price components excluding delivery charges and postage. When placing an order, the prices at the time of the order apply.

Despite our greatest care to not make mistakes, it is possible that vroptician.com contains typing, technical, information, or other errors. In such cases, the buyer has the right to contest the contract. We do not take liability whatsoever for third party information, like manufacturer descriptions.

We are always endeavored to improve our products. It is therefore possible that our product pictures differ slightly from the product you receive.

All products remain in our property until all contractual obligations towards us have been fulfilled.

§ 3 Shipping

Shipping costs

The exact shipping costs depend on the shipping address and are shown during the checkout before the order is finally placed.

Orders to international delivery destinations may be subject to import duties and taxes that are applied when the delivery reaches its destination. The buyer is responsible for paying such charges.

Delivery time

Orders are dispatched as soon as possible within four weeks after we have received the payment. The four weeks of production time end with the dispatch of the order, i.e., at the date of the post stamp. It is possible to legally withdraw from the contract if the order has not been dispatched after that time.

We do not take liability for delays because of payment institutes or transport companies.

§ 4 Payment

The buyer can pay the order through the payment gateway PayPal. PayPal offers a wide range of different payment methods, including: SOFORT Überweisung, Giropay, Credit Card, PayPal, Bank transfer, iDEAL, Bancontact, EPS and Przelewy24. The availability of each payment method depends on the country the buyer places the order from. Once PayPal confirms us a successful payment, the production of the order starts and the order cannot be withdrawn.

We only accept payments in EUR, USD, CAD, AUD and GBP.

§ 5 Right of withdrawal

Correction lenses are custom-built products that are individually produced for each customer. It is therefore not possible to withdraw from this contract if the delivered product is flawless. §312g Abs. 1 BGB applies. The products are custom-built according to the values the buyer provides. If the produced product does not match these values, we have to correct them. Variations up to 10° in the axis and up to +-0.25 dpt are subject to manufacturing tolerances and do not require correction. If we are responsible for wrong values, we carry corresponding costs. In all other cases, the buyer has to pay the costs for corresponding corrections.

If the product does not match the provided values, the buyer has to report this within the legal duty. §437 Bürgerliches Gesetzbuch (BGB) and § 377 Handelsgesetzbuch (HGB) apply.

Issues can be reported using the following ways:

  • by mail to Arne Engler, Am Sägewerk 1, 85406 Zolling, Germany (spoken language is German and English)
  • by email to ue.snel-rv@ofni (spoken language is German and English)
  • by phone to +49 8167 3150954 (spoken language is German)

§ 6 Warranty

Legal regulations of Germany apply. Warranted quality flaws have to be reported immediately (see “§ 5 Right of withdrawal”). When subsequent fulfilment entails disproportionately high costs, we reserve the right to refuse it.

A refund for the original purchase will not be payed until we have received the returned products. For valid claims, postage will be refunded (according to the price list of the Deutsche Post). Postage for invalid claims are not refunded.

§ 7 Liability

If the buyers install our products on their own, we are not responsible for damage on products or on other things. This does also apply for signs of usage that originate from installing our products. The buyer is free let us install our products free of charge at Am Sägewerk 1 in 85406 Zolling, Germany during opening hours (Tuesday - Saturday 09:00-18:00 Uhr; please also check optikplanet.de for changes or unscheduled closing).

We take liability according to §309 Bürgerliches Gesetzbuch (BGB) Abs. 7, but not if the buyer himself causes damage negligently, e.g., by giving false values or by setting up a wrong inter-pupillary distance.

§ 8 Place of jurisdiction

The buyer agrees on Germany as the place of jurisdiction. Different regulations of the country the buyer is located in, do not apply. We are not responsible violation of the law, especially violation of tax related law, in the country of the buyer.

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