The inserts are custom-build for each customer. While the manufacturing may vary from case to case, we currently orders dispatch within four to five weeks (you will get an email once your order is being dispatched). Due to customs, orders may take between 1 and 6 weeks to arrive (this is not within our control). That is, please be patient and allow up to 6 weeks until contacting us regarding your order status. Thanks
Your order confirmation email did contain a link that you can use to track your order status.